Terms & Conditions - Rob The Hair Viking

Terms & Conditions

Effective Date: February 12, 2026
Last Updated: February 12, 2026

Welcome to Rob The Hair Viking! By booking an appointment, using our services, or visiting our salon, you agree to comply with and be bound by the following Terms & Conditions. Please read these terms carefully before scheduling your appointment.

If you do not agree with any part of these terms, please do not book an appointment or use our services.

1. Appointment Booking & Scheduling

1.1 How to Book

Appointments can be scheduled through:

Our online booking system at robthehairviking.com
Phone: (719) 356-5667
Text message: (719) 356-5667
Email: robthehairviking@gmail.com

1.2 Appointment Confirmation

All appointments must be confirmed in advance. You will receive:

Initial booking confirmation via text message or email
Appointment reminder 24-48 hours before your scheduled time
Final confirmation on the day of your appointment

1.3 Credit Card on File

A valid credit card is required at the time of booking to secure your appointment. Your card will be kept on file and will only be charged in the event of:

A no-show (failure to attend your scheduled appointment)
Late cancellation (cancellation with less than 72 hours' notice)
Payment for services rendered at the conclusion of your appointment (if you choose to pay by card)

Important: No deposits are required. Your credit card is held solely as security against no-shows and late cancellations.

2. Cancellation & No-Show Policy

2.1 Cancellation Requirements

To cancel or reschedule an appointment, you must provide at least 72 hours (3 days) advance notice.

How to Cancel:

Phone: Call (719) 356-5667 directly - DO NOT cancel via email
Text: Send a text message to (719) 356-5667
In Person: Cancel at the salon during business hours

2.2 Late Cancellation Fee

If you cancel your appointment with less than 72 hours' notice, you will be charged:

30% of the booked service price
This fee will be automatically charged to the credit card on file
The late cancellation fee is non-refundable

2.3 No-Show Fee

If you fail to attend your scheduled appointment without prior cancellation, you will be charged:

30% of the booked service price
This fee will be automatically charged to the credit card on file
The no-show fee is non-refundable

2.4 Emergency Situations

We understand that emergencies happen. In cases of documented medical emergencies, family emergencies, or severe weather conditions, late cancellation and no-show fees may be waived at the sole discretion of Rob The Hair Viking. Please contact us as soon as possible to discuss your situation.

2.5 Repeat Cancellations

Clients with a pattern of repeated late cancellations or no-shows may be required to prepay for future appointments or may be denied future booking privileges.

3. Late Arrival Policy

3.1 Punctuality Requirement

Please arrive on time for your scheduled appointment. We allocate specific time slots for each client to ensure quality service and respect for all scheduled appointments.

3.2 Late Arrival Consequences

If you arrive more than 15 minutes late for your appointment:

Your appointment may be shortened to accommodate the next scheduled client
Your appointment may be rescheduled to a later date
You may forfeit your appointment entirely
A 30% late cancellation fee may be charged if the appointment cannot be completed

Rob reserves the right to determine whether a late appointment can be accommodated based on the day's schedule.

3.3 Notification of Delays

If you know you will be running late, please call or text (719) 356-5667 immediately. While we cannot guarantee we can accommodate late arrivals, advance notice allows us to adjust the schedule when possible.

4. Service Pricing & Payment

4.1 Pricing Structure

All service prices listed on our website, booking system, or promotional materials are starting prices and may vary based on:

Hair length, thickness, and density
Complexity of the requested service
Amount of product required
Time required to complete the service
Additional services requested during the appointment
Color correction or repair work needed

4.2 Price Adjustments

Rob will inform you of any price adjustments before beginning your service. If the final price differs from the starting price listed, you will be notified and given the opportunity to:

Proceed with the service at the adjusted price
Modify the service to fit your budget
Cancel the appointment without penalty (if notified before service begins)

4.3 Payment Methods

We accept the following payment methods:

Credit cards (Visa, Mastercard, American Express, Discover)
Debit cards
Cash
Zelle

Payment is due at the time services are rendered.

4.4 Gratuity

Gratuity (tips) is not included in service prices and is always appreciated but never required. If you wish to leave a tip for exceptional service, you may do so via:

Cash
Credit/debit card
Zelle

4.5 Service Guarantee

Your satisfaction is our priority. If you are not completely satisfied with your service, please contact us within 7 days of your appointment. We will work with you to address your concerns, which may include:

Complimentary adjustment or correction
Consultation to discuss alternative solutions
Partial refund in exceptional circumstances (at Rob's discretion)

Note: Corrections must be performed by Rob The Hair Viking. We cannot be responsible for corrections attempted at other salons.

5. Client Responsibilities

5.1 Health & Medical Disclosure

You are responsible for disclosing the following information before your appointment:

Any known allergies to hair products, chemicals, or ingredients
Current or recent use of hair treatments (relaxers, perms, keratin treatments, etc.)
Medical conditions that may affect hair services (pregnancy, chemotherapy, scalp conditions, etc.)
Medications that may affect hair texture, growth, or chemical processing
Previous hair color or chemical treatments (including home color kits)

5.2 Patch Testing

For clients with sensitive skin or a history of allergic reactions, we strongly recommend a patch test 24-48 hours before color services. While not mandatory, patch testing can help identify potential allergic reactions. Please request a patch test when booking if desired.

5.3 Minors (Under 18)

Services for clients under 18 years of age require:

A parent or legal guardian must be present during the entire appointment
Written consent from the parent/guardian before any chemical services (color, relaxers, perms, etc.)
The parent/guardian must provide government-issued ID for verification

Rob reserves the right to refuse service to minors if parental consent is not provided or if the requested service is deemed inappropriate for the client's age.

5.4 Realistic Expectations

Hair services are an art, not an exact science. Results may vary based on:

Your natural hair type, texture, and condition
Previous chemical treatments or damage
The difference between your current hair color and desired result
Environmental factors (water quality, sun exposure, etc.)

Rob will provide a professional assessment and honest expectations during your consultation. Some desired results may require multiple sessions or may not be achievable without compromising hair health.

6. Salon Policies

6.1 Guest Policy

Guests accompanying clients:

One guest per client is permitted in the salon space
Children must be supervised at all times by the accompanying adult
Guests should remain quiet and respectful to maintain a relaxing environment for all clients
Rob reserves the right to ask guests to wait outside if they are disruptive

6.2 Photography & Portfolio Use

Before and after photos:

Rob may request to take before and after photos of your hair for portfolio and marketing purposes
Your permission will always be requested before photos are taken
You have the right to decline to be photographed at any time
Photos will only be used on Rob The Hair Viking's website, social media, and promotional materials
Your face may be included or excluded from photos based on your preference
If you consent to photography, you grant Rob The Hair Viking perpetual, royalty-free rights to use the images

If you wish to revoke photo consent after images have been taken, please contact us and we will remove them from future use (existing published materials may remain).

6.3 Cleanliness & Safety

We maintain the highest standards of cleanliness and sanitation:

All tools and equipment are sanitized between clients
Disposable items are used when appropriate and discarded after single use
We comply with all Colorado health and safety regulations

6.4 Salon Conduct

We strive to provide a welcoming, respectful environment for all clients. We reserve the right to refuse service or ask clients to leave if they:

Are verbally abusive, threatening, or disrespectful to staff or other clients
Are under the influence of drugs or alcohol
Engage in inappropriate behavior
Violate salon policies repeatedly

7. Liability & Disclaimer

7.1 Limitation of Liability

Rob The Hair Viking provides professional hair services with the utmost care and expertise. However:

We are not liable for allergic reactions if you did not disclose allergies or decline a recommended patch test
We are not responsible for damage to previously compromised hair (e.g., over-processed, chemically damaged, or fragile hair)
We are not liable for results that differ from inspiration photos due to differences in hair type, texture, or condition
We are not responsible for hair loss or breakage that occurs as a result of undisclosed prior chemical treatments or home hair care practices

7.2 Color Services Disclaimer

Color correction and drastic color changes:

May require multiple sessions to achieve desired results safely
May not be achievable without compromising hair integrity
Carry increased risk of damage to previously treated or fragile hair
Results cannot be guaranteed to exactly match inspiration photos or previous color

Rob will provide an honest assessment of what is achievable during your consultation. Proceeding with services after this consultation indicates your acceptance of these limitations.

7.3 Personal Property

Rob The Hair Viking is not responsible for loss, theft, or damage to personal belongings brought into the salon. Please keep valuables secure and with you at all times.

8. Changes to Services & Appointments

8.1 Service Modifications

Rob reserves the right to:

Modify or discontinue services at any time
Refuse service if requested treatments would compromise hair health or safety
Adjust appointment length if services take longer than anticipated
Recommend alternative services if requested treatments are not advisable

8.2 Salon Closures

In the event of emergency closures, severe weather, or unforeseen circumstances:

You will be contacted as soon as possible to reschedule your appointment
No cancellation fees will be charged for salon-initiated cancellations
We will work with you to find the earliest available alternative appointment

9. Communication & Marketing Consent

9.1 SMS Appointment & Service Communications

By providing your phone number and submitting the booking form, you may receive recurring SMS messages from Rob The Hair Viking related to:

Appointment confirmations
Appointment reminders
Service updates and salon announcements
Follow-up communications related to your appointments

SMS consent is collected through an unchecked required checkbox on our website booking form and is not a condition of purchasing any goods or services.

Message frequency: Message frequency varies.
Message & data rates: Standard message and data rates may apply.
Opt out: Reply STOP at any time to unsubscribe from text messages.
Help: Reply HELP for assistance.

9.2 SMS Marketing Communications

If you opt in to receive marketing communications, you may receive recurring SMS messages including:

Promotional offers and special discounts
New service announcements
Seasonal promotions and events
Hair care tips and educational content

You can opt out at any time by:

Replying STOP to any text message
Clicking "Unsubscribe" in any marketing email
Contacting us directly at (719) 356-5667

For complete details on how we collect, use, and protect your information, see our Privacy Policy.

10. Intellectual Property

10.1 Website Content

All content on robthehairviking.com, including text, images, logos, and design elements, is the property of Rob The Hair Viking and is protected by copyright laws. You may not:

Reproduce, distribute, or republish content without written permission
Use our branding, logos, or images for commercial purposes
Copy or imitate our website design or content

10.2 Portfolio Images

All before and after photos displayed on our website and social media are the property of Rob The Hair Viking. These images may not be used by other salons, stylists, or businesses without express written permission.

11. Dispute Resolution

11.1 Good Faith Resolution

If you have a concern or complaint about our services, we encourage you to contact us directly:

Phone: (719) 356-5667
Email: robthehairviking@gmail.com
In Person: Speak with Rob during business hours

We will make every effort to resolve issues amicably and to your satisfaction.

11.2 Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the State of Colorado. Any disputes arising from these terms or your use of our services shall be resolved in the courts of El Paso County, Colorado.

12. Modifications to Terms

Rob The Hair Viking reserves the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting to our website. Material changes will be communicated via:

Prominent notice on our website
Email or text message to clients with upcoming appointments
Signage posted in the salon

Your continued use of our services after changes are posted constitutes acceptance of the updated terms.

13. Severability

If any provision of these Terms & Conditions is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

14. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, constitute the entire agreement between you and Rob The Hair Viking regarding your use of our services and supersede any prior agreements or understandings.

15. Contact Information

Questions about these Terms & Conditions? Contact us:

Rob The Hair Viking

3313 W Carefree Circle
Colorado Springs, CO 80917

Phone: (719) 356-5667

Email:robthehairviking@gmail.com

Website: robthehairviking.com

Hours:
Monday - Friday: 10:00 AM - 8:00 PM
Saturday: 10:00 AM - 5:00 PM
Sunday: Closed